Together, Bramasol and SAP deliver superior customer service by leveraging the best of both worlds-local support with people who have deep knowledge of your installation combined with the international resources of SAP. Bramasol employs high-caliber, SAP-experience-rich talent as your first line of customer support. In addition, Bramasol and SAP ensure seamless cooperation and support by sharing SAP's On-Line Support System (OSS) for call tracking and resolution. Through close collaboration between Bramasol and SAP, you have 7*24 coverage on Type 1 issues. SAP's global support network includes service centers located in Austria, Ireland, Philadelphia, Palo Alto, Washington, Singapore, and Germany, for